Terms and Conditions

This service is provided by Somz-Medic Pharmacy and Superstores Limited trading as ‘SomzMedic Online Pharmacy’. By using this service, you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the SomzMedic Online Pharmacy website (“www.somzmedic.com”). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website. The SomzMedic Online Pharmacy website is owned and operated by Somz-Medic Pharmacy and Superstores Limited trading as SomzMedic Online Pharmacy, registered in Nigeria at Plot 412 Jahi District Abuja,  with the company number: RC142113. If you have any questions about our website please contact us: Tel: +234 (0)9091159233 Email: info@somzmedic.com

1. Regulation

SomzMedic Online Pharmacy is a fully regulated company by the relevant Nigerian medical and Pharmaceutical bodies. SomzMedic Online Pharmacy offers information, advice and treatment for a range of medical conditions. This service is provided by qualified Nigerian doctors and Pharmacist who are registered with the professional bodies and comply with Good practice guidelines. Our dispensing pharmacy is regulated by the Pharmaceutical Council of Nigeria (PCN) and can be trusted to deliver a high level of service by our qualified pharmacists.

2. Security & Privacy

Your privacy is imperative to us and the following information explains what measures we take to protect it.

  1. SomzMedic Online Pharmacy uses security technology, including firewalls and Secure Socket Layers to protect the information submitted through this website.
  2. We do not have access to your financial information which is securely transferred directly to our card processing agents, who securely process it on our instructions.
  3. During your visit to our site, we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your medicine and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
  4. Electronic transmissions are never completely private or secure therefore we encourage customers to ensure that any computer (tablet or smartphone) you use to access your online patient record is suitably protected from potential interception.
  5. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service. This service does not take responsibility to inform your regular health professional of the medication prescribed by our doctors or pharmacist. If you want us to do this we would require your health professional’s details and your consent.

3. Commitment Agreement

Our Commitment Your Commit
Professional responsibility Provide accurate information
Provide a professional and transparent service Confirm you are aged 18 or over
Prescribe in the best interest of the patient Comply with instructions
Take all reasonable steps to protect patients’ personal information Notifying your health professional is your responsibility
Safe and Secure patient experience Notify our doctors of any side-effects

4. Information and Advice

The information and advice provided by SomzMedic Online Pharmacy when you use the service are based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

5. Pricing

All prices on this website are in Naira and exclude VAT  which is included at checkout unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

6. Completed Orders

When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will be liable for the prescription fee but refunded the full cost of the medicine and delivery costs.

7. Concluding a binding contract

When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

8. Payment

In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

9. Authorisation of orders for medicines

Our doctors and pharmacist can only make a decision as to whether it is in the best interests of the patient to receive medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

10. Service Charge

Service fee is charged on all orders of medicines and other goods.

11. Delivery of orders

Our partner pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the doctor authorising the prescription.

12. Returns Policy

You can return any unwanted items within Upon of such items for a refund or replacement. Please inform us of the returned item via email at info@somzmedic.com.  Returned item(s) must be undamaged, unopened and in their original packaging; SomzMedic Online Pharmacy reserves the right to decline a refund in such instances. Cancelling your order: In order to cancel your order please either phone or email at the earliest instance. Please note our doctors and pharmacist sometimes issue prescriptions within minutes or hours of an order being placed in which case you will be liable for the prescription fee but eligible for a full refund of the remaining costs including medicine and postage.

13. Refunds Policy

Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. We want you to be happy with your purchase. If you’re not, just return the product upon receipt of such items, following the instructions above, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This policy only applies if the item(s) is undamaged, unopened, in their original packaging with seals unbroken.

14. Complaints Procedure

SomzMedic Online Pharmacy aims to maintain 100% customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to info@somzmedic.com We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.

15. Signed for deliveries

SomzMedic Online Pharmacy is liable for misplaced items and redelivery of items in this case. It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address or to collect the medicine from our delivery partners. The person signing for medicines does not need to be the named patient.

16. Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on +234 (0)9091159233 or email us at info@somzmedic.com

17. Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. The general medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such.

Links to other websites: SomzMedic Online Pharmacy provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

18. Our right to vary T&Cs

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

  1. Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
  2. We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.